Appian acquired process mining start-up Lana Labs recently, in order to add an important new component to their low-code platform. "Process mining" looks at the work people are doing in an organization and tries to find repeatable processes in that work, processes that can be automated to improve efficiency and accuracy. By adding Lana Labs to their system, Appian offers the ability to determine processes that can be automated and provide the low-code tools to create those automations.
For anyone looking to provide business automation services Appian is now one possible platform that you can use to identify and build those processes in an integrated environment. The pandemic spurred the move to "digital transformation" of business workflows and systems like Appian's offer an inexpensive and efficient way to help businesses join that movement.